Frequently Asked Questions

Where are you based?

We have offices in Brisbane Queensland, and in Surf Coast, Victoria. From these offices we cover Brisbane, Gold Coast, Sunshine Coast, Ipswich, Toowoomba, Melbourne, Geelong, Surf Coast. However, in exciting news our carts flat pack and can easily be sent all over Australia, no matter where your event is located.

Are you COVID safe?

Absolutely. We comply with all Australian food safety standards and take additional government-mandated cautions as necessary. Most of our food and beverage range is supplied pre-packaged and self-serve to ensure we minimise all contact. Our staff have completed Infection Control Training for Covid19.

How do I book?

Reach out to us at hello@hellocarts.com.au or by phone and we will start the booking process with you. Our very first step is to send you our online booking form and menu. Let’s start planning!

Do your carts need power?

Our red bike fridge/freezer needs power. If you are unable to provide access to mains power, we can supply a quiet generator.

Do you supply attendants?

Yes. Our quote will always include the supply of one very friendly attendant for your event (or more if required). If you would like to run the cart yourself, we can deliver it for you and provide you or your team with training.

Can we brand your attendants?

Absolutely. Our team are very happy to wear shirts/caps/aprons or anything else bearing your logo!

Can the carts be customised or branded?

Yes, we can brand each of our carts with your logo or artwork and we can build or supply custom themed carts for your events.

Can the food and beverages be customised or branded?

Yes, nearly all the food and drink we supply can be customised. Our bottled drinks can have customised labels and labelled or printed cups. We can provide printed napkins and food packaging and can even theme our fairy floss colours for your event. Some of our suppliers can even customise their colours/flavours to suit your individual needs.

How big are your carts?

Our food carts are 1500mm long x 750mm wide. Our bikes are 2100mm long x 900mm wide.

Can you sell our products from your carts?

Yes, we can sell products on your behalf at retail outlets, markets, conferences, or events. We have full EFTPOS facilities and/or cash facilities if needed

Do you only supply food and drink from your carts?

No, we have been hired for a range of different events and have supplied everything from sample packs to brochures, brand merch and t-shirts from our carts. If your product will fit in or on our carts, we are happy to hand it out or sell it on your behalf!

My event is not near one of your offices, but we love the look of your carts. Can I hire or buy one?

Yes. In great news our gorgeous carts flat pack. Contact us for further information about buying a cart, or having one sent to your event.

Why food carts?

Great question. Food carts are gorgeous small catering carts for when you need a mobile catering solution.  They can be used indoors or outdoors and are often used when food trucks are too big for your space.  They are a fabulous way to draw a crowd at your event, or to increase brand engagement.  Our food carts, including our gelato and ice cream carts are often hired for:

  • Brand activations
  • Conferences
  • Retail shopping incentives
  • Employee appreciation days
  • Product launches
  • VIP events
  • Corporate events
  • Display village opening days
  • Store opening days and special events
  • Private events
  • Weddings
Do you have an even more mobile catering option?

Yes, we do. If you would like your items served by roaming staff, we can set our team up with usherette trays and have them wander throughout your event. Contact us for further information.

Can your carts go anywhere?

We think so! In great news, most of our carts flat pack. We can dismantle our carts, move them to your desired location and build them on-site. This is also great if you are having an event in a remote location, as we can courier them to you without too much hassle

Do you offer long term hire?

Yes, we offer both short-term and long-term hire. We can put together a cart proposal to suit any duration of event.

How much experience do you have in events?

Our directors have worked in the Australian and Canadian events industries. Combined they have over 30 years’ experience in events.

Do you have insurance?

Yes, we are covered by 20 million dollars in public liability insurance.